Community Forestry Associate - Temporary
JOB TITLE: Community Forestry Associate
DEPARTMENT: Education Department
REPORTS TO: Education Programs Manager
The Community Forestry Associate is the first point
of contact for the Sacramento Tree Foundation and the Sacramento Shade program.
The Community Forestry Associate works to provide informational and courteous
communication with the public and promotes Tree Foundation programs by phone,
email and in-person.
This position works closely with the other members of the
Education Department, scheduling Sacramento Shade site-visits and responding to
general questions. This is a role for individuals that are task oriented and
want to play an important role within a complex team.
**This position is temporary. However, there may be opportunity for the right
candidate to continue in a permanent role.
The Community Forestry
Associate is a primary point of contact between the public and the Tree
Foundation. As such, this position is expected to represent and promote Tree
Foundation programs and mission.
customer service to all customers, volunteers, and community members via all
forms of communication including phone, e-mail and in person
Work within Salesforce
database to: create new leads, modify information for accuracy, schedule
appointments, upload customer forms, create and maintain reports, etc.
Place and receive phone
calls in a courteous, prompt, and professional manner
prioritize and schedule appointments in Salesforce
as a liaison between the Education Department and SMUD to obtain missing data
elements, such as phone number or email addresses
Manage tasks for follow-up
communications and record management
Virtual Site Assessment
service and scheduling appointments are the primary responsibilities of the
role. But after gaining familiarity with those tasks, as needed the Community
Forestry Associate may also meet with customers virtually – utilizing online
conferencing technology (such as Join Me) – to strategically site tree planting
locations and species that will provide the most overall community benefits
(such as energy savings, increased property values, improved public health, etc.)
Provide appropriate and
understandable information to customers regarding tree planting and care
Create planting maps
for both customer information and internal record keeping
Occasionally, and based
on department need, perform site visits in person at homes, businesses,
schools, or parks
Education & Administration
Attend events to
represent the organization and provide education to the general public –
occasionally during weekends and evenings
meetings, workshops, etc. as needed – occasionally during evenings and weekends
Carefully manage daily
calendar to meet customer service demand, special projects, and office work
Write and achieve an
annual work plan that will include measurable goals
EDUCATION: High school diploma
EXPERIENCE: 2-5 years of office
experience required. Experience with non-profit, mission based organizations
SKILLS: Cultural competency and an approach that is
appreciative, affirming, and inclusive of all cultural backgrounds.
customer service, communication and organizational skills. Must be proficient
in Microsoft Office and comfortable with utilizing web-based tools. Candidate
should possess flexibility, time management skills, good judgment, and the
ability to work independently and interact with diverse audiences. Class C
driver’s license. Experience with Salesforce and Google Earth is a plus.
Tagalog, Vietnamese, Cantonese, Russian
) is a plus.
TEMPERAMENT/SOFT SKILLS: Must be comfortable working in a
mission-based, non-profit environment. The ideal candidate for the position
will have a passion for our mission and a commitment to excellent customer
Must be able to
work occasional evenings and weekends
Ability to lift
office work and some outdoor work is required for this position. Therefore, Community
Forestry Associate may be exposed to extremes in weather including heat, rain,
and freezing temperatures as well as extended periods of sitting and standing.
This is an
at-will, non-exempt position.
Excellent benefits including health care, dental
and vision care coverage, paid holidays, vacation and sick leave.
résumé and cover letter via email to
Tree Foundation is building healthy, livable communities in the Sacramento
region by growing the best urban forest in the nation.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN OFFER OF EMPLOYMENT