Offering rewarding employment in a nonprofit setting for individuals that are community minded and dedicated to the vision of creating the best urban forest for the Sacramento region.

Community Forestry Associate - Temporary

JOB TITLE: Community Forestry Associate

DEPARTMENT: Education Department

REPORTS TO: Education Programs Manager

POSITION SUMMARY:

The Community Forestry Associate is the first point of contact for the Sacramento Tree Foundation and the Sacramento Shade program. The Community Forestry Associate works to provide informational and courteous communication with the public and promotes Tree Foundation programs by phone, email and in-person. This position works closely with the other members of the Education Department, scheduling Sacramento Shade site-visits and responding to general questions. This is a role for individuals that are task oriented and want to play an important role within a complex team.

**This position is temporary. However, there may be opportunity for the right candidate to continue in a permanent role.

PRIMARY DUTIES:

Customer Service

1. The Community Forestry Associate is a primary point of contact between the public and the Tree Foundation. As such, this position is expected to represent and promote Tree Foundation programs and mission.

2. Provide impeccable customer service to all customers, volunteers, and community members via all forms of communication including phone, e-mail and in person

3. Work within Salesforce database to: create new leads, modify information for accuracy, schedule appointments, upload customer forms, create and maintain reports, etc.

4. Place and receive phone calls in a courteous, prompt, and professional manner

5. Plan, prioritize and schedule appointments in Salesforce

6. Act as a liaison between the Education Department and SMUD to obtain missing data elements, such as phone number or email addresses

7. Manage tasks for follow-up communications and record management

SECONDARY DUTIES:

Virtual Site Assessment

1. Providing customer service and scheduling appointments are the primary responsibilities of the role. But after gaining familiarity with those tasks, as needed the Community Forestry Associate may also meet with customers virtually – utilizing online conferencing technology (such as Join Me) – to strategically site tree planting locations and species that will provide the most overall community benefits (such as energy savings, increased property values, improved public health, etc.)

2. Provide appropriate and understandable information to customers regarding tree planting and care techniques

3. Create planting maps for both customer information and internal record keeping

4. Occasionally, and based on department need, perform site visits in person at homes, businesses, schools, or parks

Outreach, Education & Administration

1. Attend events to represent the organization and provide education to the general public – occasionally during weekends and evenings

2. Attend trainings, meetings, workshops, etc. as needed – occasionally during evenings and weekends

3. Carefully manage daily calendar to meet customer service demand, special projects, and office work

4. Write and achieve an annual work plan that will include measurable goals

JOB REQUIREMENTS:

EDUCATION: High school diploma

EXPERIENCE: 2-5 years of office experience required. Experience with non-profit, mission based organizations preferred.

SKILLS: Cultural competency and an approach that is appreciative, affirming, and inclusive of all cultural backgrounds. Excellent customer service, communication and organizational skills. Must be proficient in Microsoft Office and comfortable with utilizing web-based tools. Candidate should possess flexibility, time management skills, good judgment, and the ability to work independently and interact with diverse audiences. Class C driver’s license. Experience with Salesforce and Google Earth is a plus. Bi-lingual (Spanish, Hmong, Tagalog, Vietnamese, Cantonese, Russian ) is a plus.

TEMPERAMENT/SOFT SKILLS: Must be comfortable working in a mission-based, non-profit environment. The ideal candidate for the position will have a passion for our mission and a commitment to excellent customer service.

WORKING CONDITIONS:

Must be able to work occasional evenings and weekends

Ability to lift 30 pounds

Casual office environment

Both indoor office work and some outdoor work is required for this position. Therefore, Community Forestry Associate may be exposed to extremes in weather including heat, rain, and freezing temperatures as well as extended periods of sitting and standing.

COMPENSATION:

This is an at-will, non-exempt position. Excellent benefits including health care, dental and vision care coverage, paid holidays, vacation and sick leave.

APPLICATION PROCESS:

Send résumé and cover letter via email to hr@sactree.com

Mission Statement:

The Sacramento Tree Foundation is building healthy, livable communities in the Sacramento region by growing the best urban forest in the nation.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN OFFER OF EMPLOYMENT