Offering rewarding employment in a nonprofit setting for individuals that are community minded and dedicated to the vision of creating the best urban forest for the Sacramento region.

Community Forester

DATE: November 2018

DEPARTMENT: Education

REPORTS TO: Education Programs Manager

POSITION SUMMARY:

The Community Forester is a critical member of the Education Department. The Community Forester position is primarily focused on teaching the value of trees, encouraging informed citizen action and offering expertise on best tree practices. The underlying responsibility of a Community Forester is to find ways for groups and individuals to take the responsibility to expand and steward our region’s tree canopy. In addition, the Community Forester educates the public on the inextricable links between a healthy, robust urban forest and a community’s quality of life, health and well-being of its citizens and environmental benefits. The Community Forester promotes Tree Foundation programs, including Sacramento Shade and Community Shade, and works throughout the organization to support efforts to build the best regional urban forest in the nation.

PRINCIPLE DUTIES:

Site Assessments

1. Meet with customers in person at homes, businesses, schools, parks, or virtually - utilizing online conferencing technology (such as Join Me) - to strategically site tree planting locations and species that will provide the most overall community benefits. Site assessments occur during regular weekday hours, and on some weekend days.

a. Benefits include direct shading of a building for energy savings, direct shade of streets for air quality & stormwater interception, carbon storage, increased property values, improved public health, and more.

2. Provide appropriate and understandable information to the customer regarding planting and care techniques. Educating customers on the importance of proper tree placement and survival is critical to this position and the organization’s mission.

3. Create planting maps for both customer information and internal record keeping detailing planting location, species, benefits, and customer agreement information.

Technology and Record Keeping

1. Utilize iPad and desktop computer to enter site visit information into online SalesForce database including:

a. Customer contact information

b. Tree species selection and delivery information

c. Historical tree siting information

d. Agreement documents via DocuSign

e. Planting map

Customer Service & Follow-Up

1. Actively communicate with customers following a site visit to provide continuous educational support and information on tree benefits, planting, and care.

a. Includes phone calls, e-mails, and in person follow-up to ensure seamless transition of trees to customer and improved tree survivability.

b. Follow up site visits to check on the health of trees will be completed on an as needed basis.

2. Provide impeccable customer service to all customers, volunteers, and community members through all forms of communication including phone, e-mail, social media, and in person.

3. The Community Forester is a primary point of contact between the public and the Tree Foundation. As such, the Community Forester is expected to represent and promote Tree Foundation programs and mission.

Outreach & Education

1. Attend outreach events and neighborhood meetings to represent the organization and provide education

2. Lead and support tree planting events, such as at parks or schools, occasionally occurring on weekends, including coordination with partners and volunteer management.

3. Lead workshops, clinics, and presentations on educational topics such as pruning, watering, tree tours, etc.

4. Identify community events and other outreach opportunities appropriate to market Tree Foundation programs and offer educational opportunities

5. Build and maintain relationships with HOAs, neighborhood groups, and public partners such as school and park districts.

a. Train partners in tree planting protocol including species selection, planting location, planting technique and care; Empower partners to take responsibility for their trees and educate others with protocols.

Administrative

1. Write and achieve an annual work plan to include measurable goals

2. Carefully manage daily calendar (via iPad, SalesForce) to meet customer demand, special requests, and office work

3. Attend trainings, meetings, workshops, etc. as needed – occasionally during the evening or on weekends

4. Supervise volunteers and/or interns

5. Maintain assigned company vehicle including cleanliness and routine maintenance

6. Work as part of a team to implement the Tree Foundation’s mission to build the best regional urban forest

JOB REQUIREMENTS:

EDUCATION: Bachelor’s degree in education, horticulture, forestry, biological sciences, or related field preferred.

EXPERIENCE: Experience with non-profit organizations preferred.

SKILLS: Cultural competency and an approach that is appreciative, affirming, and inclusive of all cultural backgrounds. Candidate should possess flexibility, time management skills, good judgment, strong communication skills and the ability to work autonomously and interact with diverse audiences. Class C driver’s license. Experience with technology such as SalesForce and Google Earth is a plus.

TEMPERAMENT: Must be organized and provide detailed record-keeping and extensive customer follow-up. Must be comfortable working in a mission-based, non-profit environment. The ideal candidate for the position will have a passion for our mission and a commitment to excellent customer service.

SUPERVISORY RESPONSIBILITIES:

No formal supervisory role but may supervise interns or volunteers.

WORKING CONDITIONS:

This is an at-will, full time, and non-exempt position.

Must be able to work occasional nights and weekends.

Ability to lift 30 pounds.

Both outdoor and in office work is required for this position. Therefore, Community Foresters may be exposed to extremes in weather including heat, rain, and freezing temperatures as well as extended periods of sitting and standing.

APPLICATION PROCESS:

Send résumé and cover letter via email to hr@sactree.com  

Sacramento Tree Foundation Mission Statement:

The Sacramento Tree Foundation is building healthy, livable communities in the Sacramento region by growing the best urban forest in the nation.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN OFFER OF EMPLOYMENT